Earl of East is a London-based Lifestyle Brand with a focus on home-fragrance, homeware and beauty. We have three stores within Central London, and a wholesale business that boasts over 250 stockists worldwide. We are a vertically integrated business, handling concept, design, manufacture, and sales of our own brand from our East London Headquarters. Our brand has 4 pillars, Create, Curate, Collaborate and Community, this foundation weaves through everything we do as a company.

Visit our stores and alongside our entire line you’ll find a curated selection of independent and like-minded designers. As we establish ourselves as a leading UK manufacturer of high quality home fragrance, we have enjoyed collaborations with brands including JW Anderson, Selfridges, and The Great Frog in the last few years, and we believe we are only just getting started.

Earl of East has created a work environment in which our team members are constantly challenged and pushed to learn. Our company is multifaceted, creative, democratic, dynamic and ever changing and attracts people who are exactly that with a passion and interest in design, scent, culture, the environment, team work as well as innovation. We seek those who are hungry, hard-working, bring ideas to the table, challenge the status quo and inspire.

To apply for one of the below positions email us on hello@earlofeast.com

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a] Store Manager, London, UK - Full Time: 5 Days a Week

Earl of East is looking for a dedicated and passionate Store Manager to join our growing team and operate our newest store in London. The role is ideal for someone with an entrepreneurial spirit and a hands-on approach. We are looking for a candidate to inspire others, be able to problem solve and drive sales holistically. The successful candidate will be a skilled professional, able to grace this role with passion, attention to detail and joy.

Purpose of the Role:

The Store Manager will be a natural leader, with a passion and appreciation for our products, partner brands and consultative style of Retail Service which we have industry recognition for. You’ll be responsible for providing inspiration, training, operational leadership, and an ability to set the Retail team up for success to ultimately drive results as though the store is your own. You’ll be confident in sharing knowledge with the wider business including wholesale, production, creative and forging relationships within the wider company.Earl of East Managers are the face of the retail business and the window into everything we do.

As a Store Manager you will have to:

• Ensure the smooth running of the shop floor through feedback, coaching and organisation and performance management where needed.

• Take ownership of stores KPI’s (ATV, Conversion, Revenue, Loyalty Sign Up) and have a solution focused approach to developing these further.

• Initiate the implementation of ideas to improve the successes of the retail business and an awareness of the goings on in the wider business.

• Have a curiosity in our diverse customer base, a welcoming demeanour and excellent levels of customer service at all times leading the shop floor by example. 

• Ensure that company operations and procedures are implemented and followed on a day to day basis. 

• Set the retail team up for success through training and ownership of their development.

• Oversee inventory checks, making sure stock levels are monitored and communicated to the e-commerce team.

• Ensure the store is consistently clean, merchandised and have a commercial approach to product placement to maximise sales opportunities.

• Formulate and present quarterly objectives with the senior management team, be able to work towards milestones whilst monitoring performance and well-being.

• Work closely with our Retail Area Manager and provide key elements of the on-boarding process when needed for new team members.

• Maintain reputation and profile of the Earl of East brand within local communities, fostering appropriate business relationships and leading relevant special events that demonstrate Earl of East’s commitment to rewarding their customers.

Requirements:

• An excellent communicator, who fosters friendly working relationships and a collaborative working style.

• Have strong written & verbal communication skills and the ability to prioritise tasks under pressure.

• Have the confidence and willingness to sell products that require specialist knowledge and inspire team to do the same.

• Be business savvy and have the ability to highlight ideas, opportunities and challenges.

• Manage relationships with neighbours, local authorities & partners to the benefit of the business.

• Have an entrepreneurial spirit, an eye for numbers with a desire to grow store revenue.

• Show interest and knowledge of products across categories.

• Be a natural leader and host with a warm and personable manner

• Be lean forward and have a positive and solution-oriented attitude.

• Highly organised and detail focused.

• Ability to lead a team and motivate the people around you, therefore we require managerial experience in a customer service based role.

Software, Apps, Equipment: The role will require the use of the following systems, training will be provided where needed.
Shopify, G Suite, Trello, WhenIWork, Xero

Remuneration: Salary negotiable and 28 days paid annual leave inclusive of bank holidays

Benefits: Opt in pension scheme, payday candle, employee discount, monthly cultural partnerships and community engagement

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b] Retail Assistant, London, UK

In this role, you will actively seek dialogues with Earl of East customers. You’ll ensure the highest level of service and display and interest and understanding of independent designers and the range of goods we carry and produce.

Purpose of the Role:

We are looking for a dedicated and passionate retail assistant located at our Earl of East Kings Cross space. The successful applicant will be part of a team of energetic individuals who are collectively responsible for representing the Earl of East brand and its values and hit retails targets. This is a full-time position and typically you will be required to work weekends, but flexibility is key.

You will assist in keeping the store environment tidy and presentable.

You will welcome guests into the space and forge dialogues with confidence and knowledge to build customer relationships. 

The successful candidate will be a skilled professional, able to grace this role with passion, attention to detail and joy. 

As Retail Assistant, you'll have to:

• Have had previous experience in retail

• Show interest and knowledge of products across categories

• Deliver our exceptional approach to customer service and operational excellence consistently

• Maintain and present the store

• Work in a friendly, collaborative manner & communicate effectively

• Have the confidence and willingness to sell products that require specialist knowledge

• Manage your day-to-day independently to Earl of East standards

• Have strong written & verbal communication skills

• Be hands-on, practical problem solving

• Have high attention to detail

• Have the ability to work on weekends, evenings and holidays as needed

Remuneration: salary negotiable and 28 days paid annual leave inclusive of bank holidays

Benefits: opt in pension scheme, payday candle, employee discount, monthly cultural partnerships and community engagement

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